Job Title: Financial Systems Service Desk Supervisor Location: Hybrid with central Oxford office Department: Finance Division We are looking for a motivated Financial Systems Service Desk Supervisor to lead our team in providing first-line support for financial systems across the University. In this key customer-facing role, you will oversee the Service Desk’s operations, ensure efficient incident management, and drive high-quality customer service. Key Responsibilities: Lead and supervise the Service Desk team, ensuring timely and effective resolution of issues. Manage incident capture, triage, and prioritisation, improving response times and tracking service performance. Act as a first point of contact for financial system users, providing expert guidance and support. Collaborate with external service providers to resolve complex issues quickly. Monitor and report on Service Desk performance, suggesting improvements to processes. Foster a culture of excellent customer service and continuous improvement. Skills&Experience: Previous experience in a service desk or similar support role. Strong communication skills and a technical mindset for problem-solving. Experience in leading or managing a team, with a focus on customer service. Knowledge of financial systems is advantageous. What We Offer: Flexible hybrid working arrangement. Opportunities for professional development and career growth. A diverse and inclusive work environment. To apply, submit your CV and supporting statement detailing your suitability for the role. Only applications recieved before 12 noon on 16 January can be considered.