Role – ServiceNow Change Analyst Contract -12 month (Inside IR35) Location –Slough, UK Working pattern (Hybrid, Four days a week) Note-According to client preference we can accept ILR holders and British Citizens only. Job Description The Change and Release Analyst is responsible for ensuring that technical changes to systems and services are adequately assessed for impact, prioritised, scheduled, authorised, and implemented. The role should ensure change implemented smoothly and efficiently and done in line with processes and using appropriate tooling.Key responsibilities include: Accountable for change and release management process maintenance and development. Balancing the need of projects and programmes with ongoing stability of service for critical business applications, systems, and services Actively engage with stakeholders across the organisation to review requests for change, operate as a point of interaction and escalation for information requests, outages, and root cause analysis. Continuously evaluates the performance of change and release, including the use of metrics such as SLAs, Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results Pursue opportunities to increase automation and standardisation of change processes to reduce human effort and errors and increase the speed of decision making through workflows. Ensure all change has completed the required level of planning, including appropriate regression planning, testing and communications. Ensure that change management activities consider health and safety implications, complying with all relevant regulations and company policies. Ensures the adoption of (and commitment towards) service improvements aligned to a continuous improvement plan. May be required to provide out-of-hours support via an on-call rota duty manager rota. The Successful Applicant Critical Skills Required as the successful candidate: Relevant Experience: ITIL change experience with a background in tailoring operating models, preferably within information systems or technology functions. A recognised ITIL certification at Practitioner level or above is highly desirable. Communication Skills: Excellent communication skills, with the ability to convey complex information clearly and influence stakeholders at all levels. Analytical and Problem-Solving Skills: Ability to analyse situations, identify potential problems, and develop effective solutions. Good team player: willingness to assist others and share expertise Adaptability and Flexibility: High level of adaptability and flexibility, capable of managing multiple initiatives in a fast-paced and changing environment. Other responsibilities include: Manage, maintain and enhance change management policies and procedures to minimise disruption for technical change across the IS estate and be the escalation point for change. Accountable for asset and configuration management and oversight of the CMDB tooling and processes.