Senior CRM and Loyalty Manager (10-Month FTC) Salary : £60,000-£70,000 per annum Location : London (Hybrid) Key Feature : Lead the evolution of a globally recognised loyalty programme. We are working with a leading beauty retailer that’s redefining customer loyalty and personalisation in the industry. With a globally recognised loyalty programme and a commitment to data-driven insights, our client provides a platform to create meaningful customer connections and enhance lifetime value. This is an exciting opportunity to join a forward-thinking team as a Senior CRM and Loyalty Manager for a maternity cover, offering the chance to make a significant impact on both strategy and execution. The Role The Senior CRM and Loyalty Manager will oversee the smooth running of a flagship loyalty programme while driving innovative CRM campaigns. Reporting to the Head of CRM&Loyalty, this role is key to enhancing customer retention and delivering business growth. Key Responsibilities Lead and develop a team of three, fostering growth and collaboration. Manage and optimise a globally recognised loyalty programme, enhancing customer experience. Drive the CRM roadmap to achieve strategic goals, focusing on customer lifetime value. Implement automated, data-driven campaigns to support the customer lifecycle strategy. Analyse customer behaviour to develop targeted communication strategies that boost retention. Essential Skills Proven experience in a Senior CRM Manager role with a focus on loyalty programmes. Strong expertise in deploying CRM initiatives across both in-store and online channels. Ability to transform complex data into actionable insights and innovative campaigns. Excellent stakeholder management and communication skills. Hands-on experience with CRM tools (e.g., Salesforce, Optimove, Braze). Benefits Hybrid working with a London-based office for collaboration and creativity. Opportunity to manage a globally renowned loyalty programme. Exposure to a dynamic, fast-paced environment within the beauty industry. Chance to lead a high-impact team and shape customer retention strategies. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we ensure decisions are based on merit, creating an environment where everyone is valued, respected, and free from discrimination. Apply now to take your career to the next level with a pioneering company.