<div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">We are looking for a dedicated Sales& Hire Controller to join our team, supporting the Hire Desk Manager in all areas of internal sales. This role involves customer service, hire transactions, and working collaboratively with the internal sales team to achieve business objectives.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">You will be the first point of contact for customers via email and telephone, so exceptional customer service skills and a professional phone manner are essential.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;"><strong style"font-weight:700;">Key Responsibilities</strong></span></div><div><br></div><ul style"margin-top:0px;margin-bottom:10px;"><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Be the primary point of contact for customer enquiries via email and telephone.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Respond promptly and professionally to all customer queries.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Oversee all aspects of product hire transactions, ensuring accuracy and efficiency.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Deliver daily objectives within strict deadlines.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Work collaboratively as part of a team, sharing information and contributing to team goals.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Communicate effectively, both verbally and in writing, with customers and colleagues.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Undertake training on essential products, core offerings, and extended ranges.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Learn and utilize relevant systems, such as G42.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Perform additional duties as needed to support the smooth operation of the business.</span></li></ul><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;"><strong style"font-weight:700;">What Were Looking For</strong></span></div><div><br></div><ul style"margin-top:0px;margin-bottom:10px;"><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Proficient in Maths and English.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Competent IT skills, including Microsoft Outlook, Excel, Word, and PowerPoint.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Proven experience in customer service, either face-to-face or over the phone.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Excellent attention to detail and a commitment to accuracy.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Confident and professional when dealing with customers and colleagues.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Strong organisational skills, with the ability to prioritise tasks effectively.</span></li></ul><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;"><strong style"font-weight:700;">What We Can Offer You</strong></span></div><div><br></div><ul style"margin-top:0px;margin-bottom:10px;"><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">25 days of annual leave, plus bank holidays.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Company pension scheme.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Life assurance cover.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Save As You Earn Scheme.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Cycle to work scheme.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Free on-site parking.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Free tool hire.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Training and development opportunities to enhance your skills and career progression.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Regular discounts with top brands such as Samsung, Nike, Airbnb, and Virgin Wines.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">A dynamic role with opportunities to work across departments and provide critical business suport.</span></li><li><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Exposure to operational and strategic planning within a fast-paced environment.</span></li></ul><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;"><strong style"font-weight:700;">A Little Bit About Us</strong></span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test& measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.</span></div>\\n\\n<strong>Salary:</strong>Competitive\\n<strong>Shift Hours:</strong> 40 per week.\\n<strong>Business Unit:</strong>ESS\\n\\n<code><img src"https://vpplc-uploads-eu-west-2.s3.amazonaws.com/beDeqf7l5waS2e0S70DPdSt41k1S07dR86Dk1c6SDqs95Jsp4g7d8gi2wRS.png" /></code>