Digital Product Owner – ChatbotSurrey - Hybrid working70,000 - 80,000 benefitsWe currently have an exciting opportunity for a Digital Product Owner on a permanent basis, for a leading and ambitious financial services company. The role will be instrumental in developing their chatbot and chat capability. You will be working collaboratively with and as part of an Agile team and you will play a key role in maximising the value of new and existing products that support customers now and in the future. You will help to shape the vision for their chatbot and customer support and lead on building towards this vision.The role:Lead on shaping approach on chatbot development and optimisationLead product discovery and collaborate with the wider business on user research and customer testing to bring the voice of the customer into your squadHave ownership of the full product lifecycle including optimising and retiring solutionsManage the Product Backlog. Build, prioritise and communicate initiatives, epics, user stories&acceptance criteriaCommunicate, challenge and own the product vision and convey this to delivery teamsContinuously review business needs, refine priorities, deliverables, and seek out opportunities and risksEnsure all initiatives have a clear cost-benefit case supporting any build/investmentSet Objectives&Key Results (OKRs) for the product to measure alignment and delivery of strategic goalsSupport Business Change&Readiness activity to ensure value optimisationWhat you will bringExperience with building and optimising chatbot experiencesA passion for improving value from Products and putting the customer at the heart of all product design/deliveryAn experienced Product Owner who has led the end to end product delivery lifecycleExperience working on large Agile projects and an understanding of Scrum and DevOpsProficient at generating high quality documentation including user stories, use cases and flow diagramsThe ability to confidently challenge but to also engage, influence, and inspire partners and stakeholders to drive collaboration and alignmentA Product Owner related certification (e.g. PSPO, CSPO) is advantageous The successful candidate will receive a salary of between 70,000 and 80,000 plus you will receive several generous benefits to support your health, wellbeing and lifestyle. Please apply now for more informationInterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.80,000 |Surrey |Permanent