We are looking for a dedicated IT Support Specialist to provide exceptional 1st and 2nd Level Technical Support to our team members at the Grangemouth Sites. This is a fantastic opportunity to be part of a collaborative environment where cutting-edge laboratory systems and technologies are being implemented to meet vital business needs. What You Will Do: Deliver outstanding on-site IT Technical Support to all employees, ensuring timely updates and resolutions for any IT issues. Utilize ITIL best practices through the Piramal Helpdesk System to effectively manage support tickets. Collaborate closely with stakeholders, assisting in the implementation of new lab systems and innovative technologies that align with business goals. Ensure compliance with regulations for systems that hold and process sensitive data. Contribute to IT projects and support the Piramal IT Roadmap, driving our strategies forward. Maintain and support IT hardware, software, and relevant documentation to ensure smooth operations. Conduct regular IT housekeeping tasks including daily system checks, backups, restorations, and security compliance initiatives. Handle ad-hoc responsibilities and projects to enhance our IT capabilities. What We’re Looking For: A Bachelor’s degree in an IT-related field or equivalent experience, along with intermediate-level certifications (e.g., Microsoft Certifications, ITIL, CCNA). A proactive approach to technical issues, with strong problem-solving skills and a customer-focused mindset. Excellent communication skills to keep colleagues informed and engaged throughout the support process. A solid understanding of ITIL processes and the ability to apply them in a practical setting. Knowledge of compliance regulations related to data protection is a plus. Why Join Us? At Grangemouth, you’ll be part of a vibrant and dynamic team that supports innovation and collaboration. We offer competitive compensation, opportunities for professional growth, and a chance to make a real impact in a fast-paced environment. Are you ready to take your IT career to the next level? Apply now to be part of our exciting journey at Grangemouth