We are looking for an IT Support Engineer to join a reputable business in the heart of Liverpool. Reporting to the IT Manager, the IT Support offers support and technical assistance to our customers, helping them to complete 1st line support tasks or troubleshoot problems across various technologies. Job Responsibilities: First point of contact for all IT queries Maintaining SLA’s and KPI’s to ensure efficient service Provide deskside and remote IT Support to the business user base Ensuring timely resolution of tickets Technologies: Active Directory Office 365 Windows OS Windows Servers Managing VOIP Network/Connectivity issues 1-year minimum experience in an IT Support role Benefits include: Chance to join a HUGE Infrastructure team that have various progression routes available (Cloud/DevOps/Data/Cyber) 24 days holiday Free healthcare High street discount vouchers Regular socials within team If you require further information on this role, please contact Dan Rowland Maxwell Bond on dan . rowland maxwellbond . co . uk or 0161 840 1021