<div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Reporting into the Hire Manager and working alongside our sales and operations departments, our busy Hire Controller will provide outstanding customer service to our customers by understanding their needs and exceeding their expectations daily.</span></div><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Your main goal is to develop business by converting all profitable enquiries into hire business, being as cost effective as possible to maximise profitable hires and sales</span></div><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;"><strong style"font-weight:700;">Key Responsibilities</strong></span></div><div><br /></div><ul style"margin-top:0px;margin-bottom:10px;"><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Provide first-line contact for customers, delivering excellent customer service</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Responding to customer requests and queries in a timely and professional manner.</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Plan transport movements to and from customer sites and organise equipment transfers</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Processing all tasks to IT systems and paperwork relating to hires, off-hires, suspensions and breakdowns in accordance with customer requirements.</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Organising deliveries and collections of equipment from customer sites</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Carrying out courtesy calls to ensure the customer is updated with estimated times of arrival or any delays.</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Maintain your own knowledge of the division’s equipment for hire and sale</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Foster an environment of good communication between Sales and Operations.</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Ensuring a high level of service to the business by achieving the set SLAs</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Raise all chargeable invoices (CI) paperwork</span></li></ul><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;"><strong style"font-weight:700;">What we’re looking for</strong></span></div><div><br /></div><ul style"margin-top:0px;margin-bottom:10px;"><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Experience in customer service</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Excellent attention to detail</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Previous experience of working in tool/construction hire (preferable)</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Ability to work on own initiative</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Excellent telephone manner essential</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Basic numeracy and literacy skills</span></li></ul><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;"><strong style"font-weight:700;">Our Core Values In The Team</strong></span></div><div><br /></div><ul style"margin-top:0px;margin-bottom:10px;"><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;"><strong style"font-weight:700;">Collaboration</strong> - Positive collaboration by working together and making decisions for the greater good – with open, honest, and respectful communication.</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;"><strong style"font-weight:700;">Problem Solving</strong> - Proactive problem solving by coming to the table with ideas, recommendations, and solutions – instead of sitting back and waiting for others to raise an issue or fix a problem.</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;"><strong style"font-weight:700;">Curiosity</strong> - Relentless curiosity where we continually strive to improve, learn, and grow by asking questions, seeking knowledge, and stretching beyond our comfort zone.</span></li></ul><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;"><strong style"font-weight:700;">What We Can Offer You</strong></span></div><div><br /></div><ul style"margin-top:0px;margin-bottom:10px;"><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">25 days annual leave plus bank holidays</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Company Pension</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Life Assurance cover</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Save As You Earn Scheme</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Cycle to work scheme</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Free Tool Hire</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Training& Development Opportunities</span></li><li><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Regular Discounts (e.g. Samsung, Nike, Airbnb, Virgin Wines)</span></li></ul><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;"><strong style"font-weight:700;">A Little Bit About Us</strong></span></div><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.</span></div><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for"total solutions" in the construction and civil engineering industry.</span></div><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.</span></div><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.</span></div><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.</span></div><div><br /></div><div><span style"font-family:Verdana, Geneva, sans-serif;font-size:14px;">Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.</span></div>\\n\\n<strong>Salary:</strong>Competitive\\n<strong>Shift Hours:</strong> 40 per week.\\n<strong>Business Unit:</strong>Groundforce\\n\\n<code><img src"https://vpplc-uploads-eu-west-2.s3.amazonaws.com/SftPe10sA1D4JaRdR2i7Jr6o6loiKsss9pdnAjKa2wgSRljgaPeqtbjdwDb.png" /></code>