<div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">This is an exciting opportunity for a dedicated Hire and Sales Controller to join our team at Heathrow, supporting the branch in all areas of customer service and internal sales. Hire industry experience is essential for this role.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">This role involves customer service, hire transactions, and working collaboratively with the rest of the branch to achieve business objectives. You will be the first point of contact for customers via email and telephone, so exceptional customer service skills and a professional phone manner are essential.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;"><strong style"font-weight:700;">Key Responsibilities</strong></span></div><div><br></div><ul style"margin-top:0px;margin-bottom:10px;"><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Be the primary point of contact for customers and respond promptly and professionally to all enquiries via email and telephone.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Manage the hire process, ensuring that all rented equipment is properly documented.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Answer queries related to the availability, pricing, and functionality of products for sale or hire.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Oversee all aspects of product hire transactions, ensuring accuracy and efficiency.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Monitor the condition, usage, and return of rental items and handle any issues related to rented equipment, such as repairs, replacements, or late returns.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Manage the scheduling of transportation and delivery of rented items to customers, ensuring timely and efficient operations.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Responsible for overseeing and managing the sales process for products or services.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Identify new sales opportunities and work to close deals with clients.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Maintain and build strong relationships with existing and potential clients to ensure repeat business and customer satisfaction.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Meet/exceed set sales targets and KPIs.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Deliver daily objectives within strict deadlines.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Work collaboratively as part of a team, sharing information and contributing to team goals.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Undertake training on essential products, core offerings, and extended ranges.</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Perform additional duties as needed to support the smooth operation of the business.</span></li></ul><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;"><strong style"font-weight:700;">What We’re Looking For</strong></span></div><div><br></div><ul style"margin-top:0px;margin-bottom:10px;"><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Hire industry experience is essential</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Proven experience in customer service, either face-to-face or over the phone</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Excellent attention to detail and a commitment to accuracy</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Confident and professional when dealing with customers and colleagues</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Ability to communicate effectively, confidently and professionally, verbally and in writing, with customers and colleagues alike</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Strong organisational skills, with the ability to prioritise tasks effectively</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Proficient in Maths and English</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Competent IT skills, including Microsoft Outlook, Excel, Word, and PowerPoint</span></li></ul><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;"><strong style"font-weight:700;">What We Can Offer You</strong></span></div><div><br></div><ul style"margin-top:0px;margin-bottom:10px;"><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Competitive salary</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Competitive annual bonus scheme</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Salary sacrifice pension</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">25 days holiday, plus bank holidays</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Additional holiday purchase scheme</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Free Tool Hire</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Life Assurance cover 3x salary</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Share save scheme</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Eye care vouchers</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Recommend a friend scheme</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Learning& Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Cycle to work scheme</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Long service recognition</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">My Vp discounts – a variety of discounts and rewards on thousands of well-known brands</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Discounts on HP products</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">EE mobile contract discount offers</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Gym discounts</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Health Shield (discounted premiums on health care cash plan)</span></li><li style"font-size:inherit;"><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Regit Assist 24/7 accident helpline – free joining</span></li></ul><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;"><strong style"font-weight:700;">A Little Bit About Us</strong></span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test& measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.</span></div><div><br></div><div><span style"font-size:14px;font-family:Verdana, Geneva, sans-serif;">Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.</span></div>\\n\\n<strong>Salary:</strong>Competitive\\n<strong>Shift Hours:</strong> 40 per week.\\n<strong>Business Unit:</strong>ESS\\n\\n<code><img src"https://vpplc-uploads-eu-west-2.s3.amazonaws.com/33d99oJsAkgdspdPwieDfDAdJlRk1jcrpdwdiiPcPkRm7jmshD958hDdlfA.png" /></code>