Guest Support Executive – Join Our Team Location: London, UK (Seasonal Full-Time) Salary: £25,500 p.a Who We Are We are driven by service through PASSION, PEOPLE&PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable. What You’ll Be Doing As a Guest Support Executive, you’ll provide compassionate and proactive support to guests requiring assistance due to medical reasons or other crises during their guided tours or cruises. Acting as the single point of contact for guests and their families, you’ll ensure their needs are met with professionalism and empathy. Your role includes assessing the suitability of tours based on individual requirements, coordinating with Travel Directors and Ground Handlers, and providing care during difficult situations. This may also involve resolving conflicts and managing challenging guest behavior. Key Responsibilities Serve as a single point of contact for guests and their families, offering guidance and reassurance. Communicate daily with Travel Directors, colleagues, and external suppliers (via phone and email). Provide out-of-hours phone support on a rota basis. Assess guests’ specific requirements and ensure their needs are addressed. Notify Travel Directors and Ground Handlers of medical or special requests. Handle escalations with potential safety, PR, or legal implications. Work closely with the UK/European Operations team on projects and tasks. Your Schedule Contract Period: Seasonal role concluding end of October. Shift Pattern: 4 days on, 2 days off, including weekends and bank holidays. Hours: 7.5-hour shifts (plus a lunch break) between 08:00 and 19:00. About You We’re looking for someone who: Is fluent in English, with excellent written and spoken communication skills. Has exceptional attention to detail and strong prioritization skills. Is adaptable, patient, and empathetic, with a high level of emotional intelligence. Possesses outstanding customer service skills and experience. Is self-motivated and capable of working independently. Ready to Join Us? Apply today For more about us, visit www.ttc.com.