Grant Support Officer - 0 Our Benefits Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: a competitive salary a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection. lots of opportunities to develop your skills, knowledge and potential in a large unitary council generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance. We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About the role The successful candidate will: Assist the Disabled Facilities Grants Team in Private Sector Housing, with the day-to-day operational delivery of grant administration for the provision of mandatory adaptation grants. Provide advice and support primarily to clients but also to contractors and Occupational Therapists. About you Attributes Essential criteria Desirable criteria Education, Qualifications and Training Educated to GCSE standard Grade C or above (or equivalent) in Maths and English, or equivalent experience. Minimum of 5 GCSEs. Qualifications or training in customer care or customer service/NVQ Level 2 Business Administration/RSA II or equivalent. Educated to diploma or higher national level (or equivalent) or relevant equivalent experience. Membership of the Chartered Institute of Housing or equivalent in a related professional body. Experience and Knowledge Experience of working in a customer focussed environment. Demonstrable previous experience of working with others on projects including liaison with contractors. Proven experience of working with and understanding vulnerable clients and their differing needs, adapting approach when dealing with clients with different disabilities to ensure that they have fair access to the service. Experience in operating within an office environment following procedures/processes. Ability and willingness to provide organised and timely administrative support. An understanding of service performance and risk management. An understanding of procurement and best value procedures and financial regulations. Working knowledge of the Disabled Facilities Grant (DFG) legislation and the process of validating DFG applications. Ability and Skills Able to process technical and financial information. Able to work as part of a multi-disciplinary team and manage/prioritise own workload Ability to work to tight deadlines and be flexible in work approaches. Demonstrate excellent communication skills level of written and oral communication and IT user skill. Possess good keyboard skills for data inputting. Ability to develop and maintain good working relationships with a wide range of customers, stakeholders, and partners. Ability and willingness to travel around the county, including at short notice. Use of Uniform or FERRET software systems. Equal Opportunities Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs. Additional factors Demonstrate an understanding of the safe working practices that apply to this role. Full driving licence and access to a car for work or ability to travel throughout the Borough Willing to work outside normal office hours as required. About us Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.https://youtu.be/DDE1nplZttYVisit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. http://www.cambridgeshire.gov.uk/council/jobs-and-careers