FRENCH SELECTION (FS) German speaking Customer Service Representative Location: Milton Keynes Hybrid working after probation period Salary: up to £28,500 per annum plus benefits Ref: 8153GC To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8153GC Website: www.french-selection.co.uk The Company: A well-known designer and manufacturer with a key focus on sustainability. Main duties: To provide excellent customer service and administrative support. The Role: - To provide excellent service over telephone, email and live web-chat. - To process orders through the system and manage shipping documentation - To resolve customer queries regarding products or services in a timely manner - To manage returns and refund processes - To manage payment processes and ensure administration is completed accordingly - To provide management with customer feedback and suggest improvements where appropriate The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience in customer service - Beneficial - Able to work one in two weekends - Proactive, confident and dynamic personality - Excellent communication skills - Ability to work in a fast-paced environment - IT literate The salary: up to £28,500 per annum plus benefits