Job title : German speaking Customer Service Advisor Salary : £26,500 per annum Location : Remote, with 1 day per month in the office Contract : Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office. Responsibilities: Handle customer inquiries from German-speaking clients via phone, email, and live chat. Provide solutions to customer issues, ensuring satisfaction and timely resolution. Maintain customer records and accurately log interactions. Work collaboratively with team members and management to improve customer experiences. What We’re Looking For: Fluent in both written and spoken German. Strong communication and problem-solving skills. Prior experience in a customer service role is advantageous. Ability to work independently in a remote setting. Shift Patterns: You can choose one of the following 5-week rotational shift patterns: Choice 1 (5-Week Rotation) : Week 1: Monday to Friday. 07:00 – 15:15 UK Time Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time Week 3: Monday to Friday. 11:00 – 19:15 UK Tim Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time Week 5: Monday to Friday. 11:45 – 20:00 UK Time Choice 2 (5-Week Rotation) : Week 1: Monday to Friday. 07:00 – 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00 Week 3: Monday to Friday. 11:00 – 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00 Week 5: Monday to Friday. 11:45 – 20:00 Benefits: Gym discount Life insurance Ability to work remote Company discount Eye tests Buy/sell 5 days of holiday a year Enhanced maternity/paternity pay And many more If you're a customer-focused individual with German language skills, we'd love to hear from you If interested, please apply or send your CV direct to t.chaueurolondon.com