Exciting opportunity to work with a Global Brokerage who specialise in cross commodities. Role Summary You will provide direct support to a range of Energy Commodity broking desks, with a direct focus on Oil&Physical Markets ensuring coverage is provided in line with the broking desks. Responsibilities will include a range of tasks such as deal entry into internal and external platforms, trade reconciliations, recapping and problem solving. The Energy Operations Department provides support to our Energy Brokers and the clients who they serve. They are responsible for timely submission of trades onto exchanges and the venues we support. In addition, we provide first line support for Trayport and NEON Energy Overall Responsibilities • Ensuring all top day trades are allocated, cleared&accepted in a timely&efficient manner • Working closely with front office brokers, assisting with all queries&requirements • Deal Entry into in-house systems • Deal Entry into external exchange systems • Configuration&monitoring of counterparty commission rates • Daily monitoring&problem resolution of downstream internal system feeds&processes • General customer support • Reporting issues to the back office Supervisor&clearing manager • Providing back office administration support under the guidance of the OTC back office Manager • Assisting the Brokerage Department on relevant queries • Efficient email management, including both personal&group mailboxes • Timely and accurate distribution of reports • Ensuring compliance with the company’s regulatory requirements under the FCA • Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. • Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. • At all times complying with the FCA’s Code of Conduct • To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility • To report any breaches of policy to Compliance and/ or your supervisor as required • To escalate risk events immediately • To provide input to risk management processes, as required. Competencies, Skills and Experience The ability to work effectively under pressure in a busy environment Customer focused Communicates well and assists others by sharing knowledge, delegation and experience Demonstrates flexibility and adaptability to changes in the environment Has the ability to make decisions based on facts and data Has the ability to lead by example Committed to continuous improvement Excellent verbal and written communication skills Ability to organize, interpret and manipulate data sets A collaborative team player, approachable, self-efficient and influences a positive work environment Resilient in a challenging, fast-paced environment Ability to take a high level of responsibility in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Skills and Experience Ability to work effectively under pressure in a busy environment Good communication skills within team&other business areas Punctual&enthusiastic Flexible&accustomed to constant changing responsibilities Following a strict&disciplined regime, offering assistance to all employees Knowledge&experience of exchange deal entry systems Knowledge&experience of Trayport/GlobalVision trading platform Able to work on own initiative&be part of a team MS Office experience Problem solving abilities Attention to Detail Problem solving skills