Roles and Responsibilities ■ The CE Functional consultant will perform customer delivery of the various modules of Dynamics CE working closely with client teams and business stakeholders; ■ Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams; ■ Interface effectively with other members of the delivery team and the solution Architect to ensure that the CE solution meets client’s requirements; ■ Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations; ■ The creation of high quality and sustainable client solutions and project documentation including support for testing activities; ■ Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget; ■ Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations; ■ Work on the creation of KPMG Dynamics 365 solutions and industry templates; ■ Meet and exceed customer expectations of business knowledge, skills and behaviour; ■ Identify business/project risks and mitigate or communicate as necessary; ■ Communicate progress updates to relevant parties both formally and informally; ■ Support practice development activities such as defining and configuring industry specific solutions; ■ In all activities, ensure timely completion of internal processes and mandatory training; ■ Work on own initiative and with minimal support if needed; ■ To carry out additional duties as may occur from time to time as instructed and agreed by the management team; ■ Represent KPMG in a professional and positive manner at all times. Qualifications and Skills ■ Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable; ■ Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors; ■ Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise). Dynamics 365 knowledge is an advantage; ■ Ideally a minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must; ■ Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management; ■ Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions; ■ Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons. Experience and Background ■ A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals; ■ A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution; ■ Experience of consultancy roles in software delivery; ■ Experience in a delivery-orientated IT environment using waterfall and agile methodologies; ■ Adept at Business Requirement Analysis; ■ Experience in supporting pre-sales activities is an advantage; ■ Project documentation experience especially for work packages to be implemented by offshore teams; ■ Business process mapping, modelling and documentation knowledge.