The Role: Direct Ship Planner Location: Slough, UK (Hybrid) Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACKDECKER What You’ll Do The Direct Ship Planner will provide industry leading supply planning and customer service to internal and external customers in a timely and accurate manner for all direct and FOB deliveries. Key Responsibilities Key point of contact for all matters relating to Direct/FOB deliveries, their progression and management Pro-actively ensure OTIF deliveries in liaison with all relevant parties (factory, logistics) whilst meeting the requirements of the customers Provide accurate internal tracker and planning documents alongside clear and regular communication of activities Respond to customer communications in a timely and accurate manner, whilst proactively resolving customer queries and working closely with AR to ensure invoices are paid on time Work to set KPIs Provide support and cover for other team members, documenting key account responsibilities to ensure seamless cover during absence Build relationships with internal and external customers Ensure orders are confirmed to agreed standards whilst offering professional customer service to all internal&external customers Who You Are You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have: Previous experience working in a customer service environment Working knowledge of Retail/B2B Excellent interpersonal skills with the ability to successfully build and maintain key relationships PC literate with SAP experience Numerate with a good working knowledge of Excel spreadsheets, including VLOOKUP&PIVOT TABLES Team player with excellent time management skills and attention to detail A passion to deliver excellent customer service with the enthusiasm to succeed What You’ll Receive An attractive salary&benefits package Discounts on Stanley Black&Decker tools and other partner programs Excellent opportunities for continuous professional development How You’ll Feel We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the 1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us All qualified applicants to Stanley Black&Decker are considered for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.