Customer Success Manager – SaaS/R&D – London/Hybrid - £45,000 - £55,000 DOE plus bonus/commission Will also consider Account Managers or R&D Tax Credits Delivery Managers. R&D Tax Credits industry experience would be a BIG plus As a Customer Success Manager, you’ll play a pivotal role in managing relationships with cutting-edge firms and supporting breakthrough technologies. You’ll be delivery-focused, ensuring seamless onboarding and ongoing customer satisfaction. Top Reasons to work here? A competitive salary up to £55,000 basic bonus/commission 30 days of annual leave plus bank holidays Hybrid/flexible working available after training 4.5-day work weeks in the summer Monthly wellness budget Generous gender-neutral parental leave Financial support platform Training and development budget Private healthcare Quarterly social gatherings Team events Paternity leave and charity leave What you will be doing: Guide new customers through the onboarding process Collaborate with other departments to stay on track and deliver the product within the agreed timeline Manage contract renewals Work closely with the sales team to identify and maximise cross-sell and upsell opportunities Conduct regular check-ins Who/What We’re Looking For: Previous experience in a similar Customer Success, Account Management, or delivery-focused role, preferably within Tech or SaaS Experience or knowledge in R&D Tax Credits is desirable Professional, personable, with strong relationship management skills Proven ability to maintain business relationships with start-ups, scale-ups, and SMEs A customer-first attitude with a focus on building trust and delivering results