Customer Success Manager Contract Duration: Until 09/08/2026 Location: London, UK (3 days onsite, 2 days WFH) Duties: Providing support to sales partners, with a critical focus on onboarding partner, strategy and training, including effective communication to customers and multiple internal stakeholders. - Be the first point of contact to resolve challenging customer queries, with empathy, using appropriate problem solving strategies, troubleshooting skills, knowledge and experience. - Hold consultative conversations and use questioning skills to uncover customer pain points while looking for opportunities to match offerings as solutions. - In conjunction with the accountancy support you will also be asked to support the team in a similar way with accounting knowledge and expertise. Skills: - Ability to build urgency in customers to activate and use their subscriptions. - Effectively manage relationships with multiple external partners and internal sales teams. - Proactively plan your time and act with speed to maximise performance. - Ability and desire to learn while staying up to date with the appropriate software solutions. - Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills. - Experience delivering software-based product onboarding or training. - Displays tenacity and a 'can do' attitude to maximise reach across customer base while working autonomously. - Customer Obsession – focused on deeply understanding our customers' pain points in order to deliver the most appropriate solution that meets our customers' needs. - Stronger Together – works to identify and build relationships with all relevant internal and external stakeholders to deliver results. Education: - Good communication skills - Proficient with technology; solid knowledge of computer operations and software - Effective time management across multiple tasks - Understanding of payroll and accounting preferable - Accounting or bookkeeping (e.g. ACCA, ICB or CIPP) preferable - Knowledge of accountancy firm environments, workflows and likely expected challenges preferable