Having recently been celebrated as a leader in their field, this innovative tech business is making waves across the financial services sector in the UK and beyond. With cutting-edge technology, award-winning solutions, and a high-growth trajectory, they are looking for a Customer Success Engineer to drive their brand voice and content strategy forward. This is an exciting opportunity to combine technical problem-solving, customer relationship management, and data-driven insights to ensure clients get the most from their platform. Whether you’re an experienced specialist or an ambitious graduate eager to learn, this role offers a chance to make a real impact. Key Responsibilities: Customer Support&Engagement – Respond to customer queries, ensure satisfaction, and proactively identify areas for improvement. Upselling&Growth – Analyze customer data to uncover business opportunities and drive product adoption. Automation&Technical Enhancements – Implement automation tasks across the CMS and support platforms to boost efficiency. Sales&Marketing Collaboration – Assist in streamlining funnels from prospecting to conversion. Industry&Product Expertise – Stay up to date with trends, best practices, and technical updates to support clients effectively. Cross-Functional Alignment – Work closely with Product, Sales, and Technology teams to refine the customer success strategy. Who You Are Customer-focused – Strong relationship management and communication skills. Technically inclined – Experience with CMS/support platforms or a willingness to learn. Data-driven – Ability to analyze customer data and identify opportunities. Problem-solver – Quick thinking, adaptable, and proactive. 2 years in Customer Success/Technical Support or a graduate eager to learn in a fast-paced tech environment. What’s In It for You? Competitive salary up to £40K DOE Work in a high-growth, award-winning RegTech firm at the forefront of compliance innovation. Career Growth – Whether you’re an experienced professional or an ambitious graduate, there’s room to develop your skills and expertise. Hands-On Experience – Gain exposure to automation, data-driven insights, and cutting-edge compliance solutions. Health&Well-being – Health&dental insurance, mental health support, and a strong company culture. Top-Notch Tools – MacBook, industry-leading tech stack, and a London-based hybrid working model. Culture&Perks – Monthly team socials, office snacks, and a collaborative, mission-driven environment.