## **Role overview:**


**Loughborough Contact Centre (126) - Currys Contact Centre, Loughborough,
LE11 5XH (Hybrid after 3 months)
Permanent
Full Time**

**£23,920 Basic Salary + Uncapped Bonus (OTE - £500 per month extra)**

**Hours – 40 per week, 2-week rotation between the hours of: Monday to Friday:
8am till 8pm Saturday and Sunday: 8am till 6pm **

**If your application is successful, you will be invited to a short assessment
event on _Thursday 19th September_**


At Currys we’re united by one passion: to help everyone enjoy amazing
technology.

As the UK’s best-known retailer of tech, we’re proud of the service our
customers receive – and it’s all down to our team of 25,000 caring and
committed colleagues. Working as one team, we learn and grow together,
celebrating the big and small moments that make every day amazing.

As a Telephone Sales Advisor (Inbound) you’ll be speaking to our customers who
have previously visited our Currys website and are looking to purchase some of
our amazing technology and services.

Through effective listening, fact finding and matching the customers’ needs
with our amazing technology and services, you’ll convert these calls into
sales whilst delivering a best-in-class customer experience and creating
customers for life.

Don’t worry if you’ve never worked in a telephone sales role, with our
training and ongoing support you’ll be able to offer a world class sales
experience.

## **Role overview:**

**As part of this role, you’ll be responsible for:**

* Exploring customer needs and offering suitable products and services from the Currys website
* Effectively pitching the benefits of Currys products and services to customers
* Guiding the customer through the sales journey whilst ensuring they are kept fully informed
* Working towards and aiming to exceed sales expectations
* Delivering a best-in-class customer experience

**You will need:**

* To be a confident communicator with strong people skills
* To be driven with the desire to consistently exceed sales targets
* IT literate with the ability to navigate multiple systems quickly and efficiently
* A passion for tech!
* Flexible and adaptable
* A passion for putting customers first and creating customers for life
* Previous sales experience would be desirable

## **Why join us:**

**We know our people are the secret to our success. That’s why we’re always
looking for ways to reward great work. You’ll find a host of benefits designed
to work for you, including:**

* Product discounts on the latest tech
* A range of wellbeing initiatives including cycle to work and eyecare
* Life Assurance and Sharesave scheme
* Access to the Aviva Digital GP app, where you can access a GP 247

Join our team and we’ll be with you every step of the way, helping you develop
the career you want with new opportunities, on-going training and skills for
life.

Not only can you shape your own future, but you can help take charge of ours
too. As the biggest recycler and repairer of tech in the UK, we’re in a
position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion
and diversity part of everything we do, including how we strengthen our
workforce. We want to make sure you have a fair opportunity to show us your
talents during our application process, so if you need any additional
assistance with your application please email careers@currys.co.uk and we’ll
do our best to help.