Job Responsibilities Issuing and sending new membership cards to customers Following-up of outstanding invoices; ensuring correct payment details are reflected in the system Processing manual application of vouchers on customer accounts Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems. Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating) Identifying and preparing credit notes for approval Calling customers to finalise subscriptions or promptly address their queries Assisting Customer Service Team with increased workload post migration to new systems (testing new features) Assisting in development of documented procedures with a view towards continual improvement. Carry out reporting and analytics to present during meetings with management. Assisting with the training of new staff Raising Quotes, POs and Receipts in MBC Qualifications/Skills Required Strong Customer Service and Sales knowledge with minimum 3 years’ experience in similar positions Clear and concise communication skills, ability to communicate at all levels both internally and with customers Strong organizational skills, ability to multi-task, detail oriented Takes opportunities to improve performance and processes as required Confident, thorough and collaborative, Aptitude to work independently IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint…)