Who will you be working with? Napier Turbocharger, a Wabtec Company, has an exciting opportunity for a Customer Relations Manager to join a well-established business that designs, manufactures, and tests industrial turbochargers supplied into the Power Generation, Marine, and Rail Traction industries. Role: Customer Relations Manage rSalary : £Competitiv eLocation: LN5 7FD, Lincol nContract Type : Permanent, Full-Tim e How will you make a difference ? We are seeking a customer focused individual, who is experienced in managing and leading a group of key account managers for several high-profile OEM customers from around the glob e. The successful candidate will be responsible for enhancing customer relationships and satisfaction to ensure that Napier Turbochargers is the supplier of choice for all current and new engine platfor ms. What will your typical day look li ke? Develop and maintain strong relationships with OEM clie nts.Understand and address the specific needs and concerns of custom ers.Act as the primary point of contact for clients, ensuring effective communication and timely resolution of iss ues.Collaborate with internal teams to improve the overall customer experie nce.Analyse customer feedback and implement strategies to enhance customer satisfact ion.Monitor customer satisfaction metrics and report on key performance indicat ors.Develop and execute customer service policies and procedures tailored to clie nts.Coordinate with the sales team to identify opportunities for new business with existing clie nts.Prepare and present reports on customer service performance to senior managem ent. What do we want to know about you? Ideally you will hold a bachelor's degree in Business Administration, Engineering, Marketing, or a related f ield.Proven experience in customer relations or account management, preferably within the OEM se ctor.Excellent communication and interpersonal sk ills.Strong problem-solving and analytical abili ties.Proficiency in CRM software and Microsoft Office S uite.Ability to work in a fast-paced environment and manage multiple priori ties.Ability to lead and motivate a team. If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is pos sible. About W abtec: Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCo rp.com. It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make your and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology, and scale, Wabtec delivers better outcomes for global customers by speaking the language of i ndustry. App ly today Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this jo b opening. Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultima tely hired.