About Us We are a customer-focused company dedicated to delivering exceptional experiences and operational excellence. We pride ourselves on building strong relationships with our customers and suppliers, ensuring every interaction is seamless and rewarding. Join us as we continue to grow and make a difference in our industry. The Role We are seeking a dedicated and detail-oriented Customer Experience Specialist to join our dynamic team. In this role, you will be at the forefront of ensuring customer satisfaction, managing orders and deliveries, and contributing to the overall efficiency of our operations. This position is perfect for someone who thrives in a team-oriented environment and is passionate about creating positive customer experiences. Key Responsibilities Respond to customer and internal inquiries, resolving issues via phone and email promptly. Organise the weekly delivery run, including stock management and paperwork preparation. Booking couriers as needed. Create product codes and set up suppliers in internal systems. Provide exceptional customer service by understanding and addressing customer needs and concerns. Maintain a deep knowledge of our products and services to assist customers effectively. Process and manage customer orders, returns, and queries with accuracy and attention to detail. Liaise with internal teams to escalate and resolve complex customer issues. Document customer interactions and maintain accurate records in the CRM system. Build and maintain relationships with new and existing customers and suppliers. Assist with costing and coding exercises to support business growth. Provide proof of delivery (PODs) and estimated times of arrival (ETAs) as required. Create and maintain detailed customer and supplier records. Requirements Previous experience in a customer service role is advantageous but not essential. Proficient in Excel and Outlook. Strong problem-solving skills with the ability to stay calm and composed in challenging situations. High attention to detail and a commitment to maintaining accurate records. A proactive and customer-focused approach with a dedication to excellence. Ability to thrive in a collaborative, team-oriented environment. Strong organizational skills with the ability to prioritize tasks and meet deadlines effectively. What We Offer A supportive and inclusive team environment. Opportunities for growth and development within the company. The chance to make a meaningful impact on customer experiences. Ready to Join Us? If you’re passionate about creating outstanding customer experiences and have the skills to match, we’d love to hear from you. Apply today and be part of a team that values dedication, innovation, and excellence.