There’s a permanent part time opportunity for you here as a Contract Administrator at our office based in Wigan. This is a 30 hour contract covering Monday to Friday. The Role • Provide a point of contact for customers, technical staff/engineers, support staff and management. • Issue and follow-up of Engineers’ work orders and updating information onto a database. • Updating holiday and sickness records. • Provide telephone support and answer calls in a professional manner. • Research, prepare and supply information as requested. • Draft and prepare documentation for invoicing. • Collate all paperwork in order to evaluate and produce draft invoices. • Obtain, organise and monitor the use of materials and equipment. • Operate a CAFM (Computer Aided Facilities Management) system e.g. Concept/Evolution. • Provide technical and statistical information for the department, in conjunction with the Mobile Resources Co-ordinator. • Data inputting, archiving, arranging meetings. • Undertake day to day typing/administration in association with the commercial and helpdesk operations. • Assist in undertaking office duties, which are required to fulfil our contractual obligations. • Act as a central source of information dealing directly with customer queries in a professional and courteous manner. • Ensuring all technician paperwork is received by the office in a timely manner. • Ensuring KPI’s/SLA’s are met. • Maintain compliance records in line with statutory regulations. • Undertake any other reasonable duty as directed by your line manager. • Construct staff rotas to ensure that each shift is covered. • Logging of incident report and ensure that it is sent to all the relevant departments. • Good working relationships with site staff. • Carryout site inductions • Support with both internal&external audits Hours of Work • Monday to Friday, part time 30 hours per week Qualifications and Experience Required: The knowledge, skills, qualifications and experience relevant to the position are: Essential • Proficient in Microsoft Office packages. • Ability to work on own initiative and as part of a team. • To prioritise own workload. • Excellent communication skills Desirable • Knowledge of scheduling sub-contractors. Benefits: • 25 days holiday • Holiday purchase scheme • Birthday holiday • Health care • Pension • Enhanced maternity and paternity pay We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to