Business Solutions Director - Insurance Reporting to the COO, this Business Solutions Director role is accountable for outcome delivery of transformation initiatives, and responsible for optimising operations and technology across the customer/employee journey. Business Solutions Director Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows Own and drive improvement in underwriting, operations, and other functions by creating a focus on productivity, digitalisation, Broker / Customer journey Partner with Business Function Leaders, Product / Class leaders, Strategic Ops managers, and key stakeholders to understand business imperatives across Arch International and translate to strategic priorities and tactical / continuous improvement initiatives. Manage Demand for Transformation&tactical improvement initiatives through management of dependencies Own Business outcome design&traceability through partnering with Head’s of other execution functions (Strategic Portfolio Management, IT, Process Excellence, Strategic Analytics, Data Transformation) Assess London Market, Lloyd’s initiatives and their alignment to Arch priorities Identify Operational and Tech initiatives required to support UW&other functions across the enterprise Partner with IT&other execution teams and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap Skills&Experience Knowledge&awareness of the entire Insurance value chain – Actuarial, Pricing, Underwriting, Finance, claims, Operations – with a deeper specialism within one or more of these functions Deep London market / Lloyd’s knowledge&experience of delivering improvements Deep knowledge and ability to discern operational and tech implications of strategic business plans Excellent written and oral communication skills, including the ability to exert significant influence and present complex information to varying stakeholder groups Must demonstrate proficiency in teamwork and interpersonal skills, communication, technical and organisation, complex problem-solving and service skills Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the org