Business Process Analyst - London, Greater London, United Kingdom About the Role: As a Business Process Analyst at ONE, you'll play a vital role in optimizing and streamlining our business processes across the Europe and Africa region. You'll work closely with cross-functional teams to identify areas for improvement, implement innovative solutions, and deliver exceptional results. Key Responsibilities: Process Improvement: Conduct in-depth analysis of existing processes, identify bottlenecks, and propose efficient solutions. Process Documentation: Create and maintain clear and concise process documentation, including Standard Operating Procedures (SOPs) and system manuals. Training and Development: Deliver comprehensive training programs to empower employees and ensure process adherence. Change Management: Effectively manage process and system changes, minimizing disruption and maximizing benefits. System Support: Provide expert support for our operational systems, troubleshooting issues and resolving problems. Project Management: Contribute to project initiatives, ensuring timely delivery and adherence to project goals. What You'll Bring: Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in Google applications (Docs, Sheets, Slides) Familiarity with OPUS and Service Now platforms A passion for process improvement and operational excellence What We Offer: Paid annual leave of 25 days per annum plus UK bank and public holidays Membership of the Company’s Group Personal Pension Plan, into which the Company will contribute up to 10% of basic salary Performance Related Pay - a pay award and discretionary annual bonus linked directly to the performance Permanent Health Insurance Death in Service (x8 annual salary) Private Medical Cover (BUPA) after two years’ service Employee Assistance Programme, with free independent confidential support and virtual GP services An interest free annual travel season ticket loan Family leave policies enhanced above statutory Access to the UK’s Tax-Free Childcare scheme Enhanced company sick pay policy Medical health check after two years' service Annual eye test and contribution towards glasses for VDU prescriptions Online employee discount platform The closing date for the vacancy is Tuesday 19th November 2024. but if a significant number of applications are received, it will close earlier. The role is offered on local terms and conditions and applications and will only be accepted from candidates with an existing right to live and work from either the UK or Netherlands.