Duration: 14th of January - 31st of March 2025 Client: world-leading payments and fintech company Payment: 240 GBP per day (PAYE - Inside IR35) We are seeking an Associate Technical Support Analyst to provide hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice&video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will be part of a dynamic and evolving global team tasked with continuously improving the efficiency and effectiveness of support for our end user environment. Basic Qualifications: Strong experience in providing exceptional customer service. Minimum of 6 months of relevant work experience or a Bachelor’s Degree. Experience supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android. Intermediate level Networking connectivity knowledge and troubleshooting. Intermediate level experience in Installation, configuration, and support of local and LAN printers. Preferred Qualifications: 2-4 years of experience as a technician supporting over 300 users with the following: Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software. Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc. Proven track record in delivering customer service excellence. Excellent interpersonal skills and the ability to communicate effectively with a wide variety of users and technical teams. Ability to support and explain technical concepts to users at various levels of technical proficiency. Ability to effectively manage difficult or volatile situations. Effective problem-solving skills, including the ability to perform issue isolation and resolution to minimize downtime. Ability to assess, analyze and research technical situations and provide viable alternatives. Ability to read and understand technical manuals, procedures, and OEM guides. Ability to schedule, prioritize and learn new technologies and procedures quickly.