Job Title: Research Engagement Services/Customer Service Assistant Job Location: Egham, Surrey, UK Job Type: Full-time contract, 05 Months Summary: • The primary responsibility of the role is to support Client's Research Engagement Services team with the timely processing of internal and external email volume. • Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. Key Responsibilities Include: • Monitoring assigned email boxes and promptly processing emails into Client's CRM database during working hours. • Creating Service Requests (SRs) in Client's CRM system as the requests are received. • Monitoring a general queue for SRs and promptly routing them to the appropriate teams • Provide training and shadowing for new associates in this role. • Maintaining a record of emails processed • Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values. • Work with teammates and build strong working relationships with the Client Research&Advisory Expert community. • Receive unlimited access to all Client research content. Skills: • Excellent written and verbal communication skills • Ability to provide world-class service by engaging directly with internal partners and clients • Strong customer service mindset • Strong time management and organizational skills • Ability to prioritize tasks effectively • Attention to detail • Ability to use problem solving skills to highlight urgent issues, when needed. • Ability to learn new systems and tools quickly • Ability to work independently and as part of a team • Ability to work with cross functional teams Required Skills: • CRM • Database • Excellent Written And Verbal Communication Skills • Organizational Skills • Time Management Additional Skills: • Retail Sales • Queue Management • Problem Solving • Customer Service Oriented Preferred: • Prior work experience in customer service • Experience working across multiple time zones