A global retail design agency with a strong presence in the UK, USA, and Poland is looking for an Account Manager to join their dynamic team. This organisation combines creativity with practicality, delivering end-to-end services from strategy and design to production and deployment. Specialising in creating stores, exhibitions, shop-in-shops, integrated multi-channel campaigns, and point-of-sale materials, the company partners with globally recognised brands to deliver exceptional retail solutions. Role Overview This is a pivotal role where you will collaborate with clients to understand their needs, manage internal teams, and oversee the profitable execution of projects. You will also play a key role in expanding both existing and new business accounts. A passion for retail design and an understanding of how physical retail environments impact consumer engagement and brand experiences is essential. Salary £30,000 - £35,000 Working hours Monday to Friday 9am-5.30pm Hybrid working 4 days in the office and 1 day working from home 22 days holiday plus bank holidays (3 days to be taken at Christmas), additional days given for years of service Pension scheme 5% matched contribution Key Responsibilities Manage day-to-day client relationships and oversee seamless project delivery Handle a portfolio of fast-paced projects, ensuring high standards across all outputs Act as the main point of contact for clients, ensuring efficient internal and external account management Achieve sales targets and maintain profit margins Oversee projects from briefing to delivery, ensuring alignment with client requirements, budgets, and timelines Serve as a brand and market expert, ensuring consistency with brand guidelines Conduct and lead meetings to ensure projects are delivered on time while fostering strong client relationships Manage administrative tasks, including invoicing and sales performance reporting Identify opportunities for process improvements and implement them effectively Key Skills and Qualifications 2-5 years of experience in project management, client servicing, or account management, ideally within an agency environment Proven track record of delivering retail design projects that enhance consumer engagement and brand experiences Leadership experience with cross-functional team management Ability to work under pressure and meet tight deadlines Eye for detail with a passion for delivering high-quality outputs Experience in retail, category management, or client account management Proficiency in Microsoft Word, Excel, and PowerPoint Familiarity with 3D built environments, POS, and manufacturing processes is advantageous